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Privacy policy

TicketsArabia.com (“we”, “us”, “our”) is a digital platform operated by X&WHY L.L.C., a company committed to protecting your privacy and personal data in accordance with Qatar’s applicable laws and global best practices. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.

1. PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy is designed to give you clear and transparent information about how we handle your personal data when you use our website (ticketsarabia.com) or any of our associated services.

This website is not intended for children, and we do not knowingly collect data from individuals under the age of 18. Please read this policy along with any other notices or terms we provide when collecting or processing your data.

2. DATA WE COLLECT AND PROCESS

Depending on how you interact with us, we may collect and process the following personal data:

  • Identification Data: Name, age, country, language preference, contact number, and email address.
  • Transaction Data: Payment method, purchase history, refunds, ticket orders, and billing details.
  • Technical & Usage Data: IP address, device and browser type, geolocation data, and browsing behavior on our site.
  • Preference Data: Event types you’re interested in, preferred categories, and user engagement data.

Some data fields may be required to access specific services (e.g., ticket purchases). If you choose not to provide required information, some features may be unavailable to you.

3. HOW WE USE YOUR DATA

We may process your data for the following purposes:

  • To Manage Your Account:
    • To register and maintain your profile on TicketsArabia.com
    • To allow access to your order history, preferences, and tickets
  • To Process Your Orders:
    • To handle transactions and deliver tickets
    • To issue receipts, invoices, and confirmations
    • To detect and prevent fraudulent or suspicious activities
    • To manage cancellations, refunds, or exchanges
  • Customer Support:
    • To respond to your inquiries via live chat, email, or WhatsApp (+974 [Insert Qatar number])
  • Marketing & Communication:
    • To manage your newsletter subscriptions
    • To notify you of upcoming events, promotions, and updates based on your interests
    • To analyze your preferences and personalize our offerings
  • Site Improvements & Analytics:
    • To understand how users interact with our site and continuously improve the platform

4. SHARING YOUR DATA

We may share your data with carefully selected and trusted third parties, including:

  • Payment processors for secure transactions
  • Event organizers for ticket validation and access control
  • Delivery providers if physical goods are involved
  • IT and infrastructure partners for hosting and platform security
  • Marketing service providers for email, SMS, or campaign distribution
  • Analytics and ad services (e.g., Google, Meta) based on your consent

In limited legal situations, we may also disclose your data to law enforcement or governmental authorities if required by Qatari law.

All partners are contractually obligated to use your data only for the specified purpose and to handle it securely.

5. YOUR RIGHTS

As a user in Qatar, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your data when no longer needed
  • Restrict or object to certain types of processing
  • Withdraw consent for marketing or optional services
  • Request data portability where applicable

To exercise your rights, email us at support@ticketsarabia.com with your request and proof of identity (if required). We will respond in a timely and lawful manner.

6. DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal, tax, or regulatory obligations in Qatar. Once no longer needed, we securely delete or anonymize the data.

You may also request earlier deletion or retention clarification by contacting us directly.

7. COOKIES

We use cookies and similar tracking technologies to:

  • Recognize your browser
  • Remember your preferences
  • Analyze traffic and usage patterns
  • Personalize ads and content (based on your consent)

You may disable cookies in your browser settings, but doing so may limit your experience on the Website. For full details, refer to our Cookies Policy.

8. THIRD-PARTY LINKS

Our site may contain links to third-party websites or services. These are independent entities with their own privacy policies. We are not responsible for their content, data practices, or any issues arising from your interaction with them.

9. YOUR CONSENT

By using ticketsarabia.com, you confirm that you are of legal age and give consent to the collection and use of your personal data as described in this Privacy Policy.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in law, technology, or services. When we do, the updated version will be posted on this page with a revised effective date. Continued use of our site after such updates indicates your agreement to the revised policy.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can reach us via:

📧 Email: support@ticketsarabia.com
📱 WhatsApp: +974 5177 6770
🌍 Website: https://www.ticketsarabia.com
🏢 Operator: X&WHY L.L.C., Doha, Qatar